Refund policy

RETURN & REFUND POLICY

Last updated: August 5, 2026

For hygiene and safety reasons, intimate products that have been opened, unsealed, used, washed, or had their protective packaging removed are generally not eligible for a no-reason return.

UNOPENED ITEMS

If the product is unopened, unused, and in its original sealed packaging, contact us within 7 days of delivery before returning it. Returns must be approved in advance. Customers are responsible for return shipping unless the return is caused by our error.

QUALITY ISSUES, WRONG ITEMS OR SHIPPING DAMAGE

If your product has a quality problem, if we sent the wrong item, or if it arrived damaged, contact us within 48 hours of delivery. Please provide your order number and clear photos or a short video showing the issue and the outer packaging.

After review, we will arrange the most appropriate solution, which may include replacement parts, a replacement product, a partial refund, or a full refund. You do not need to return an item unless our support team confirms that a return is required.

NON-RETURNABLE ITEMS

We cannot accept returns for opened or used intimate products, items without their original packaging, items damaged by misuse or incorrect cleaning, or items returned without prior approval.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. Orders that have already been packed or shipped might not be cancellable.

REFUNDS

Approved refunds are returned to the original payment method. Bank or payment-provider processing times may vary. Cash-on-delivery shipping fees are not refundable after a delivery attempt unless the issue was caused by us.

CONTACT SUPPORT

WhatsApp: +86 180 5124 2957
WeChat: 180 5124 2957
Email: a631691443@gmail.com

English support is available. We will handle quality problems, wrong items, shipping damage, and other order concerns privately.