Shipping policy

SHIPPING POLICY

Last updated: August 5, 2026

DELIVERY AREA

We deliver to supported addresses within mainland China. A complete street address and a reachable mainland China phone number are required.

DISCREET PACKAGING

Every order is packed in a plain, neutral parcel. The outside does not display product names, adult content, or revealing sender information. We use ordinary domestic China courier waybills and unbranded packaging to protect your privacy.

SHIPPING FEES

Online payment: Free shipping within the supported China delivery area.
Cash on Delivery (COD): ¥20 delivery fee per order.

Available shipping methods and the final delivery charge are shown at checkout before the order is completed.

PROCESSING AND DELIVERY

Orders are prepared as quickly as possible. The delivery estimate shown at checkout is an estimate and may change because of courier operations, public holidays, weather, address corrections, or other circumstances outside our control.

TRACKING AND RECEIVING

When tracking information is available, it will be linked to your order. Please make sure your phone number is reachable. For COD orders, please be available to receive the parcel and prepare the amount due.

ADDRESS PROBLEMS

Customers are responsible for providing an accurate address, recipient name, postal code, and phone number. Contact us immediately if you notice an error. Once the parcel has been collected by the courier, an address change might not be possible.

DAMAGED, LOST OR INCORRECT PARCELS

If the parcel is visibly damaged, take photos of the outer packaging before opening it. Contact us within 48 hours if the product is damaged, missing, incorrect, or shows a quality problem. Provide your order number and clear photos or a short video so we can arrange a suitable solution.

CONTACT SUPPORT

WhatsApp: +86 180 5124 2957
WeChat: 180 5124 2957
Email: a631691443@gmail.com

English support is available for product, delivery, and order questions.